River Valley Credit Union in Ada, MI

What a disappointment this branch of RVCU is. I just joined this branch a few months ago. I joined thinking that a smaller credit union would be a nice change. WRONG!!! I have continuously dealt with the same rude teller each time. I even had the displeasure of talking with her on the phone, same bad attitude. I believe that she needs a good training session in proper CUSTOMER service, phone manners and perhaps a change in profession. She clearly doesn't value her customers. I will be discontinuing my membership with RVCU promptly. What a waste of my time.

knowledgeable and kind staff. Always willing to help and take time with you even if its busy. Thank you River Valley for all you do for us.

I actually loved the Lowell Branch and when we moved to Grand Rapids even kept going to Ada branch. HOWEVER there is NO way we can make it between 9 - 5. Saturday mornings don't work. Very sad that we had to change credit unions due to your banking hours. We have two friends who have done the same thing - changing credit unions. Just thought you should be aware that this is costing you customers - it was a nice place to belong to. Should really reconsider having later hours on at LEAST one night!!!

I love the Lowell branch. I do a lot of night deposit I don't like the new Ada branch for night deposit. It's to confusing.

I have been banking here for 22 years - checking, savings, mortgage and car loans. The staff are knowledgeable, professional, prompt and efficient in responding to my inquiries. Most of my requests have been handled over the phone. Highly recommended!