TD Bank in Augusta, ME

This branch could use some lessons in customer service from the branch(es) in the Portland area. Some of the tellers here are very helpful, but some of them have no people skills and no pleasing people attitude.

I am there every week for business and personal checking. They have always been polite and take the time to explain things to me if something doesn't work the way I thought it would. I've dealt with pretty much everyone there at one time or another and always had excellent service.

The manager at this bank doesn't care about anything but profit. He will smile as he screws you over. If anything bad ever happens to you or you make a mistake, don't expect an ounce of customer service from this place. I was a long standing customer with minimal account balance mistakes, over drafted my account one weekend without realizing it (bank account balance on mobile app didn't update over the weekend), and on Monday was hit with all my purchases at once. The hitch? They weren't ordered by the time I bought them, but from the biggest purchases to the cheapest. This caused me to over draft $175 on about $20 worth of purchases. When I went to him for help, explained that I was currently in a financial hardship and I needed every dollar, he said "Hey, I'm doing you a favor here, I'm going to refund one of them". ONE? I still got over drafted $140 and he said he was doing ME a favor. I highly suggest you pretend this place doesn't exist.

Very nice and warm people. All staff and manager great working here.

Very positive people and helpful. Online service is difficult.