Royal Pawn Brokers in Hagerstown, MD

I have been here several times. I have purchased several things from them.. Always Great service, and Great Products.. A+++++++++

I use to use this pawn shop for everything, but now they will no longer get my business. I called to get an idea of how much I could pawn my iphone5 for and I was told by an employee there I had to bring it in. I politely told him I was busy and just wanted an idea, but I would call around other pawnshops because maybe they could help me with a price. I still had every intention of still bringing my phone to this pawn shop after I got an idea for a price until He responded by telling me " well I do not have time to buy your phone then" he then hung up on me. Horrible customer service skills lack of respect For customers. FYI train your employees about customer service because it's costing you money. I Do not even need the money, I just do not need this phone anymore.

I purchased a laptop from this shop two years ago and now stop by every other week to see what's new. I have never had a bad experience with any of the employees besides for one and the issue was resolved. I won't take my business anywhere else if I can help it!

Worst place to do business with. Been there a few times and it has gotten worse every time I went in there. Third, and final, time I was in there the owner said he was too busy to come out to my truck and see everything I had. If I could not bring everything in for him to see that he couldn't buy it. Yet, there were two other employees there just starring at me behind the counter doing absolutely nothing. So I said thank you anyway and walked out. Went to the pawn shop just down the street and sold everything to them instead. They stated many customers go there because they were treated very rudely at this place. I guess this place don't know the words customer service at all.

We just bought a smart t.v from here worked with us on price also never had any bad service with any employee as all were very helpful and attentive to our needs or wants! We definitely will do business with them again they are reasonably priced and work with you don't believe all the negativity ya read