APGFCU in Edgewood, MD

APG is the worst bank EVER! They try to steal your money, saying that you owe it for this or that. And customer service is appalling!

They put a block on my credit card because some man kept calling the bank trying to access my personal info. When I visited them on (1-1-16) and spoke with a receptionist he was soppose to remove the block and "Didn't" Now I can't purchase anything with it or withdraw money. WTF?

APGFCU is abank that lies. I have been banking with APGFCU since I was 15 and I am now 21. Their customer service has took a turn for the worst. They no longer put you first...its all about the money. Recently my car was totaled in a hailstorm. I had GAP Insurance from APGFCU that stated If my next car loan was with them they would give me $1000 toward my next loan. That sounded great...lo and behold They try and sucker you in with a $1,000 to give you an outrageous interest rate. (2013 Car Credit score:700 6.79 APR) I thought Ill just take the $1,000 and refinance. I ask 3 employees how long after I got the loan would it take before i could see the money and would I have any trouble trying to refinance through another bank. "The $1,000 will be automatically applied once the loan paperwork is complete," I get the loan and there is no money applied towards it. I call APGFCU and they say " We need to file GAP Claim for you and this could take up 90 days to process." MORAL OF THE STORY DONT BANK HERE.

I've always been treated well here. I've never had an issue with fees; they're listed in the paper work and all I had to do to avoid them was turn off the overdraft and debit card protection services. They've treated me fairly and gone out of their way to help me.

Do you want to use the drive through to save some time? Well think again, because you will sit there for about a half hour on average. Do you want to go inside, maybe have some questions, or just don't want to use the drive through? Sorry, you just walked into an hour wait with an ignorant "receptionist", who's only response is "It gone be a wait...." or "Just use teller" (those are grammatical errors on purpose to truly give you a sense of what it's like to walk in there). Oh and I thought this was a bank for those who have served, are serving, or families of service members, but apparently this bank just wants your money, so they don't discriminate they'll TAKE what ever they can whenever they can. Worst bank I've ever had the displeasure of interacting with.