SECU Credit Union in Columbia, MD

I spent 50 minutes to make a deposit at drive-up with 4 cars ahead of me. This is the second time in this week. I guess they starting to make more money and customer service is going out of the window.

I love this bank.. The staff is very nice in they give you excellent customer service

Simply the best banking experience anyone can ask and hope for. Please, just maintain your standards and professionalism.

I've had very good experiences here. The staff was helpful and friendly and there's enough staff that I haven't had to wait. There products are competitive with other banks.

Absolutely horrible. sorry for the long winded review but you will understand if you read through it. Got an auto loan through this credit union. Went in to set up an automatic payment, they told me your first payment is due in a week so you will need to make a cash payment and your automatic payment will start the next month. Okay no worries easy day. So I make the cash payment, a week later an automatic deduction comes out. Even though the paper work which I have copies of says not to start for another month. So I go to the back to discuss, yup it's totally our fault (SECU) and we will refund you your money. Okay great, but it will take 7-10 business days. Wait what??? So I'm just supposed to call all the other companies who's bill I have to pay and just say oops SECU made a mistake so you will have to wait for your payment, and also tell my kids and family hey we have to wait to do any of the activities we have planned because hey the bank screwed up and took more then 500 dollars from us and it will take a week or two to get back. This is so unacceptable. Not only would they not put it back in my checking account that they took the money from but also instructed me that I would have to come back after the money was refunded and then withdrawal it at a branch. So because you all basically stole over 500 dollars from me I have to take time outta work to come get it in a week or two and just sit and wait till you go through all your process to get the money back that you stole. Complete garbage.