Wells Fargo Bank in Clarksburg, MD

Poor service hours. Just try to get something done after 5 or before 8

Bank hours are normally 9am to 5pm. This bank stays open late by an extra hour on Fridays and Saturdays. It's great to have a strong relationship with a community bank such as this one. They all know me by name and provide excellent personable service.

This branch used to have good service but they have gotten worse and worse as they become more established in Clarksburg. I have found them not helpful and not sympathetic the past three times I have visited. The Potomac branch is MUCH better, with more experienced staff and more senior staff. I have a hard time finding a qualified person to talk to in the Clarksburg branch. They refer me to the 800 number rather than answering my questions, and the 800 number is really awful with constantly switching people to the wrong department, dropping the call and asking 20 times for the same information. Save yourself a headache and go to Potomac.

I remain a WF customer despite recent bad press. The reason? The people at this branch are excellent.