SECU Credit Union in Baltimore, MD

i wanted to wire some money using my business account. One of the Tellers asked me my wire transfer password. Given that i have never used it i told her i forgot. She threatened to call security.....she didnt even want to check my ID....This is my Account and i have done wire transfer previously and no one ever ask for the password aslong you have your ID.....Am closing my account from this Bank...

Opened up an account on Saturday with the first check my husband made in 6 months. We needed it for travel to see family on Thanksgiving. It was a school system check and they still won't clear it in time for us to travel. Now we will be spending Thanksgiving alone for the first time in our lives. I have never hated a bank more. Thank you State Employees Credit Union for ruining the holidays. Had someone told me we would not be able to access the money I would have deposited it in my old account so we would have access to pay our bills. Late payments on bills and no family Thanksgiving. You are worse than the big banks.

Great place

Usually don't have problems. However the bill pay system needs more options and more experienced customer service reps. The system did not have my mortgage lender in the system so I set up a new bill pay and the only options you can select is whether it is a checking or savings account for the recipient. I called the bill pay svc line and they told me select checking that as long as the acct# and rout# are correct it will go through. That was not the case my mortgage bank declined it because it was not coded as a mortgage acct# then I had to wait 5 days to get the money back into my acct which could have been a bad thing since I still had to pay my mortgage on time. I also dont appreciate the threat my card will be deactivated since I didn't get a new card i can only go to the branch or wait for another to be sent...

lots of changes over the years and they've gotten away from a lot of face to face contact with tellers but it's still a friendly place with rates that are generally better than the banks