APG Federal Credit Union, Aberdeen Branch in Aberdeen, MD

I have been a member of APGFCU for many years. APGFCU's customer service representatives are patient, knowledgeable, and responsive.I recently had a financial issue while vacationing overseas. APGFCU's customer service branch worked with me to resolve the issue. So if APGFCU's customer service branch can respond to international issues, imagine assistance closer to home..

i put in a loan application over 2 weeks ago, every time they told me i would get a call at said date and time, i never got a call, they "deleted" my pay stubs, and proceeded not to call me in efforts for get them back. and i had to call back to find out what happened with my loan 2 days after they said they would call me, (for the 3rd time) Thannks APGFCU, you guys screwed me over.

Best ever. They work with you.

This institution is the best I've ever dealt with. Knowledgeable and courteous. I have been a member for many years and I have never been turned down for any loan. Much better to deal with than banks. I would highly recommend this credit union to anyone and I have for many years. A++++

This has to be the ABSOLUTE WORST banking institution I have ever been with. If I had the money to pay off my loans years ago I would have to NEVER have to be with them again. Average wait time on the phone 20-25 minutes EVERY SINGLE TIME. Add $700+ insurance to a car loan that has had car insurance on it for years. Randomly close due to "bad weather". Are only open until 5 when the entire world gets off work at 5! They lie about trying to make contact with you. In 2016 don't allow you to pay a loan with a credit card?!?!? UNLESS YOU DEFAULT ON THE PAYMENT! Takes months to see a problem fixed if it's their fault. Management says they will handle things then never gets back to you, gives you a fake phone extension that when you call to check on the statues of a problem "doesn't work". APGFCU THE ONLY REASON YOU "EXPERIENCE A LARGE VOLUME OF CALLS" is because everyone is complaining! This is a bank only for 80 year old retirees that still use check and have all day to sit on the phone.Yes I will be reporting this institution to the BBB.