Have never had a bad experience in the Randolph branch. On the contrary, the associates are a throwback to a time when you were greeted by name and made to feel very valued when going to your bank. One instance in particular stands out. My elderly mother in law, who was unable to drive at the time, got a phone call from one of the ladies from the bank. This dedicated employee drove to my mother in laws house (on her lunch) to get a signature and some paperwork to finish a transaction that was incomplete. They have always treated us very well.