TD Bank in Quincy, MA

The app needs work. Also very poor customer service.

TD Bank customers service do mistakes that cost you a lot. I deposited a check with value of $6,000 for the first time after I moved to MA. They cancelled my deposit after 3 days without even telling me. I knew that 3 weeks later after I checked my account online. They claimed the address on the check is not the same current address. They are still holding my check, although I sent them all documents they asked for to prove that my address has been changed. Now I have to cancel the check and asked my company to send me a new one. I don't want to talk about other mistakes happen at different branch when I transferred money to different banks. Be careful when you deal with TD Bank.

I go here every weekend to make a transaction. It's the closest branch,sadly, from Southie that has parking. The staff is always great by being friendly and fast. Even though I no longer close to a TD branch, I will never leave there.

Waited in the drive thru for over 20 mins that's where I'm writing your review in your drive thru how pathetic is that and to top it off my mother inlaw had to get out of the car to go into the bank how professional is that they either need new help or a new Bank manager because someone is not doing there job bad service and no customer service at all thinking of taking my business elsewhere where it's appreciated

In Preface, I have been with TD for over 6 years. This review is in no way indicative of my thoughts on TD Bank as a whole, rather my first and subsequently will be my ONLY experience with this branch. I went into the Bank this morning 11/15/15 to cash a ADP certified Paycheck. A practice I am able to perform on a regular basis at all TD Bank locations, having done so frequently I expected there to be no issue. I spoke with a gentleman representative who told me I could not do so. I told him that this is a standard practice and I can in fact cash a certified Bank ADP paycheck. Again he told me that I could not and I would have to provide a corporate letter that proved this was an allowable action. Obviously upset and equally inconvenienced I left and went to another branch and performed this task without issue whatsoever. For the following reasons I will NEVER go to this branch again: -It fosters an environment where there is no precedent of accountability for the tellers and representatives to understand the banking practices within the company for whom they work. -Secondly why in any circumstance would the customer have to provide anything from the company to an employee proving what can and can't be done? The burden of proof does not fall back on the customer, rather the employee. If an employee does not know, they have the responsibility; neigh the duty to find out definitively before dismissing a customer's request and forcing them to find out on their own.