Citizens Bank Supermarket Branch in Northampton, MA

Everyone there is friendly and professional. I have been banking there for about 6 or 7 years. Good experience.

The initial experience was great, very friendly and helpful they even called a while later to make sure things went well. I did a balance transfer from one credit card to their card for the 18 month interest free deal. However, they did not tell me that there was a 3% transfer fee which totaled $86. I didn't have the option to say yes or no to this fee. I did not see this on the paperwork I was presented but the teller said it's there when I complained after I saw it on my transaction history. He kept emphasizing that that fee would be less than the interest I would pay but he can't know that, since he has no idea how quickly I would pay the balance. I felt it was a tad shady. SO beware of transfer fees people :)