Avidia Bank in Hudson, MA

I am not happy with the service I received at Avidia Bank. I had a mortgage and a home equity through Avidia. I chose to refinance the mortgage through another bank but wanted to keep my Avidia home equity open because the rate was lower. In order to do this, you need the bank with the home equity to do something called a subordination. I called Avidia and spoke to them about possibly using them for a refinance as well as speaking to them about the specifics of subordination. I was told it was $200 to do a subordination, nothing more. I went ahead with the refinance with the other bank. When the subordination was sent to Avidia, they came back to my new bank and told them they were raising my rate by 1/2 percent. Why? I spoke to the manager at Avidia and basically the answer is because they can. I suggested it was retribution for moving my mortgage to another bank. No, I was assured, they do this with every subordination. My credit rating hadn't changed and my equity position was better than when I opened it. When you do a subordination, you are at the mercy of the bank holding your line of credit. They can completely hold up the process or change your terms. Everyone in the industry I have spoken to about this has said they have never heard of a bank doing this though. I tried reasoning with the manager to no avail.

Worst banking experience I ever had, simply terrible.

Fabulous mortage experince

Have been a commercial customer over 10 years now. The customer service I receive at Avidia is above and beyond anything I have ever received anywhere else.

Great service and awesome account offerings. Very progressive for a small town bank.