Align Credit Union in Haverhill, MA

I have been with this bank for almost 5 years now, back from before the name change, of NMTW. When I think of this bank I am pleased with the facility itself and I am satisfied by the professionalism and environment within the bank. The online banking system is where things are flawed. I have both online banking and the Aligncu app on my phone. I constantly have issue signing into my account with the response of, "entering the incorrect username or password". The system is flawed because ever since this issue began to continuously occur, I made it a point to write down my login information, to avoid a mistake on my end. However, that still has not helped and even when I enter in the correct information, I have to go through the entire process of "Forgot password". This is a huge timely, inconvenience and needs to be addressed. More so, there lacks assistance to customers when the credit union in not open for operation, typically 8-5. Customer service could be helpful in this circumstance whether there was a 24 hour calling service or an online chat aide. In addition, the app goes through the forgotten password process by asking security questions in which are not answered through the online security questions or not applicable to the user.

Love this credit union !! Very professional , helpful , and attentive to each customers needs . In addition , they are very generous to each community that they serve. The institution is Not stuffy or uncaring . They want each member to be successful with reaching or acquiring their financial needs.