BankGloucester in Gloucester, MA

Pleasant employees and attractive store. My reluctance is that they will not protect any business accounts. i had money stolen from an online Visa vendor and they refused to fix it.

Concerning commercial lending program. Commitment and follow through non existent leading new businesses to fail quickly...find a big strong commercial lender leave this bank to the start up check accounts.

A true hometown Bank with real people service. My mortgage was never sold! Customer service always ready to advise you. Banking with this bank is a pleasure. Plus Bank Gloucester gives back to the community. ☆Thank You ☆

I've been dealing with BankGloucester now for over a decade. My credentials for obtaining a loan are outstanding. I like the people but, to be fair, they have not been the fastest in responding to customer needs at critical times - like having to secure a HELOC on a timely basis when you have contractors waiting to be paid. In my case application submitted in August and process not completed until mid October - way to long. I was told the delay was due to the "appraisers" being overwhelmed and I had to wait. To earn a higher rating BG needs to recognize the opportunity for improvement and find a solution for it's customers. Sounds like others writing reviews have experienced the same.

Good online banking, great rates through reward checking, drive through atm, nice building with friendly people.