IC Federal Credit Union - Main Office in Fitchburg, MA

Can't pay auto loan online...need to mail in a check.

I've had nothing, but friendly and professional service at IC. If the tellers can't get what you want/need, then the managers go out of their way to get it done.

I had moved from SE MA to this area and needed a CU for savings and checking. I have always banked with CUs as I thought they are more personal and have better rates, until I went to IC. There was no information at the desk on the services provided just a flyer on suicide prevention. I sat for a half hour and was ignored including the staff person who came out to talk to someone near me but did not acknowledge my existence. I felt invisible. I finally went to a teller who gave me a list of services and then asked a coworker to help me. She didn't. When I read the handout I was astonished. You need $1,000 in your account if you want free checking. If you have direct deposit, the $7 a month fee is waved but you need to wait 3 months --yes, three months-- to have bill pay. Hello? This place is badly managed and does not remotely measure up to the standards of CUs. A local person told me they didn't like IC. I now know why. Bank of America is more personal and helpful. I'll take my business elsewhere and I'm sure they don't care.

I appreciate the consistently high level of customer service I receive at IC Credit Union. No matter which branch I use, the tellers are so helpful and willing to work hard to find a solution when there's an issue. They are always friendly and welcoming, even if I have never seen them before! Other banks (without naming names, of course) should take note of how the employees at IC treat their customers.

I am a long time customer of the Credit Union and lately I have experienced a steady decline in the quality of the customer service. Even assistant branch managers are unable to accommodate a transaction that deviates slightly from routine. I am very disappointed.