Digital Federal Credit Union in Burlington, MA

They need assistance in Spanish, but it's very good

Absolutely HORRIBLE SERVICE you will be on the phone for AT LEAST a half a hour EVERY TIME YOU CALL FOR INFORMATION. DO not choose this credit union because of low interest rates. Those are most likely fake reviews. ANY credit union gives low interest rates that's the way they work. This bank doesn't accept master cards too by the way but they don't tell you that we you asking you can pay the difference of a loan with cash you have with a credit card. IMAGINE THAT a bank DOESNT accept MONEY. This is a very slimy corporation that must tell its employees to do everything possible to keep the Loan at the bank so they can collect the interest. Absolutely horrible service -5 star rating. Very upset I will never take another loan out. Especially from this establishment. I'm not one to post a review ever. But this bank calls for some special assistants. Thank you for taking the time to educate yourself.

Destiny Flood was very nice and helpful. Went in earlier for an auto loan and Rishma would not give me the loan because I had a temporary license. I explained that my wallet had been stolen and she kept saying it wasn't an option. Destiny understood my problem and got me approved with the paper copy! She was very informative and actually helped me to open an account right there!

They were super helpful in getting me an auto loan! the process was very fast and easy! I told her I had to be at work in an hour and she was very speedy! I got my debit card same day and thought that was cool

The manager I first opened my account with was very nice and accommodating. I have been a customer about 9 years. New manager came in and even though there were notes in the system about agreements that were made with the original manager he refused to honor them because he does not do things that way. This is understandable but he was extremely dismissive and would not have a conversation to keep a long standing customer. I had to leave the bank because of the total lack of customer service and professionalism. I would not recommend the Burlington Branch anymore with this new manager. The Worst!