Citizens Bank in Belmont, MA

The branch in Belmont Center is AWFUL. I went to make a cash deposit at the ATM last night, it swallowed $1000 cash and spewed out $300. Told me to contact my local institution. I called the main Citizens tollfree number immediately. They noted what occurred and asked me to call the branch this morning. I did...and it was the most frustrating experience I have ever had with a bank. Speaking to someone by the name of Amin, who was not only rude, talking over my voice all the time, and simply unhelpful, I am more than tempted to cancel ALL my accounts. I have banked with Citizens for more than a decade. ALSO, did you know that Citizens Bank Leonard street has ZERO bank manager on weekends? Whaat? I was told 'we are all managers in charge on Saturdays". I now have to go to the bank to complete an affidavit, which takes about a week for results, all the while my $1000 is sitting in their ATM machine. DUMPING CITIZENS.....