Bank of America Financial Center in Attleboro, MA

Horrible service. I waited for 45 minutes to open a bank account. I left.

I tried to call the bank live. Do you think anyone would answer? No way. Called 4 times during normal business hours and no one would pick up. You customer service is just terrible!!!

BoA is the worst! The banking hours are terrible. What do people do who work all day and need banking services? You really are a horrible bank. You closed almost all your ATM's in Attleboro. It takes so long to get someone on the phone!!! Shame on you.

I walked in to a mostly empty bank, two hours before they closed, to ask for a temporary debit card. (You can order the permanent replacement card through the app, so I really just needed a temporary one to access my account). Of the three tellers, one was assisting a customer and I was the only other person waiting. I stood in "line" anyway, and waited to be called....the two free tellers looked up at me, looked at each other, back at me, BACK at each other, and one rolled her eyes towards her coworker and said "I'll be happy to take you here" in the most UNhappy tone of voice I've heard in quite some time. I explained the situation to her and when I said "temporary debit card" she winced and told me "we can't do that for you today, we are appointment based and have no available appointments for that for the rest of the day. You can call the 1-800 number or try for an appointment at another branch....I can call around for you." The closest other branch is 20 minutes away, and in the time it would have taken for the teller to "call around" they could have easily given me the temp card-like I said, there were 3 tellers to 2 customers, and in the office area one person was sitting down with a customer and another was making photo copies. I thought the point of customer service was to....I don't know, service customers? I drove to the other branch and asked them if I needed an appointment to get a temp card since that is what this branch told me....nope, no appointment needed, everyone is able to give replacement cards in the branches. I'm appalled at the lack of service I was given at this branch, and I've tried to call twice to speak to a manager and just let them know what a poor level of service (or lack thereof) I received today and nobody is picking up the phone....I have been a customer of Bank of America since I was old enough for my first checking account in spite of my husband working for a competing bank because I have always been loyal due to the convenience of BofA being located almost everywhere, but since the representative here made zero effort to help me I will be making zero effort to remain a customer. If I could give no stars, I would.

Great easy convenient location with large parking lot.