People's United Bank in Amherst, MA

On November 28, 2014 I called the Amherst branch of People's United Bank to request the next payment amount due on my home equity line of credit. The bank employee "Angela" who took my call told me the wrong amount, an amount less than the actual amount due. Had I paid the amount "Angela" advised, I would have suffered a negative mark on my credit report and expensive late payment fees. I called back and spoke with supervisor "Sheryl" who tried to blame me for the problem because I had called the bank for next payment information instead of referring to the mailed statement (I'm at work, the statement is at home). She said "Angela" had looked at the wrong screen but supervisor "Sheryl" had the attitude that there was no problem at all on the bank's part, like it was no big deal. It looks like nothing is going to be done about this bank giving out wrong and damaging information.

The employees here are always gracious and extremely helpful! I feel welcome every time I walk in. This branch makes banking less stressful much more pleasant of an experience than I've had elsewhere.

deposited a large check. They didn't ask me which checking. deposited into wrong account and then transferred funds from one account to another, but never actually deposited checks so the money was just "missing". I caught it 3 days later. How do you not catch that. idiots.