Coastland Federal Credit Union in Metairie, LA

The quality of the customer service and employees has dropped drastically in the last few years. To see such a great change from what had been a good Credit Union with friendly, knowledgeable, and helpful people offering several financial institution tools to the sad state it is today has to have started at the top. Call for yourself and see. The woman that answers the phone is unhelpful and unfriendly. She is poorly spoken, barely speaks English, and will often give you wrong answers. Think of the most ignorant, inarticulate person you know and she sounds like that. All she does is give whatever answer she can make up to get you off of the phone, often giving wrong information in the process. Even if you are lucky enough to get past her you'll find other employees who don't know even the most basic information about their own investment tools.

Curtis Floyd is undoutably a hater. Maybe he got turned down for a loan and is angry. I have no problem with the service I receive from Coastland. They are always willing to help and I find everyone I speak to is very articulate and knowledgeable. They are a professional organization and have enjoyed working with and plan to continue using this outstanding financial institution.