Woodforest Bank in Covington, LA

Warren and other employees at this branch ARE AWESOME however woodforest as a company ARE CROOKS!!! I DO NOT recommend ANYONE EVER using this company!! I will be removing my money from them tomorrow and will NEVER even think ttwich about using their services they steal your money everyway they can!!!!!!!!!!!!!!!

Warren and the rest of this branches team have worked with me and helped me to get an account. They are a fantastic team and call me by name every time I come in. They are top notch people who work hard to please their customers.

Complete horrible customer service a few months back me and my wife went into the branch to get her a debit card for the account, we told Warren that we were in a rush and couldn't take long, however, at no point during this visit were we told that there would be a charge for the debit card if we would have been told that upfront we would not have gotten it we didn't need it, it was only a matter of convenience. Well when my wife approached the branch about the charge on our account the Branch Manager Mrs. Dee told her that it was for the debit card. She told her that Warren did not mention this charge to us, Mrs. Dee then brought Warren out of the back and he called my wife a liar and then Mrs. Dee told my wife that she believes Warren over her. Then today 6-9-12 I go into the branch to make a deposit of cash, coin, and check. I was told that I needed to have my coin counted by a machine that charges you to count your coins, last I knew wasn't that in the job description of the teller. So I then left the bank and went to the three closest banks and asked them if I had an account with you and wanted to deposit this change would you accept it as is or would I need a coin machine to count it for me unanimous decision was of course we'd count it and deposit it for you. The coin amount barley exceeds eight dollars.