Customer service is excellent in that branch and everyone. Is. Friendly. And. Very. Helpful I. Would. Highly recommend us. Bank. ??
Matt Denney | 2016-10-06 18:51:47
Made several attempts, 11 to be exact over a 2 week period to contact the branch manager to have a double charge removed from my account and received 1 call back which I missed. The 1 call from the bank I missed was from the branch managers direct line which I called 3 times and left voice mails requesting a call back. The customer service at this branch is terrible and wouldn't recommend anyone going to this branch to open their account. The branch located inside Meijer located on Houston Rd. in Florence, KY is the only branch I will deal with directly anymore. The staff there are as nice and helpful as can be.
Jeffery Messer | 2017-02-03 20:14:39
Fast, friendly, patient and a clean place to visit. They're willing to help you resolve or find a solution to any problem you may encounter!☆☆☆☆☆