U.S. Bank Branch in Pittsburg, KS

I've been banking with this particular branch for 4 years now. They recently switched management and I can't personally say enough good about US Bank's decision and who they promoted. Christopher King, the branch manager, is outstanding to say the least. Great customer service, friendly faces, and a helpful "can do" attitude is rare these days... this bank branch has them all!

I deposited my paycheck to my checking account in US Bank through the ATM in Buffalo Grove Branch, IL January 16, 2015. ATM was broken and I got the receipt about “attempted deposit”. Today is January 28, 2015 and I still don’t have my money on my account. For this period I communicated with various persons in Buffalo Grove brunch, Customer Service, Dispute Department (I wonder what kind of dispute I should be involved? May be with broken ATM?). I got to know that my case investigation could take up to 90(!) days. Last conversation I had with Eric - manager of Dispute Dept. today at 9:30 am. He promised me to verify issue with the Buffalo Grove Branch and call me back in 1 hour. Then he called at 3:20 pm and told that issue is still not resolved. My patience is great, but not unlimited. That is ridiculous service and everybody should know about it. Serge Polshakov