Fifth Third Bank & ATM in West Lafayette, IN

always nice when u walk in til u walk outlove em

Drive through lanes frequently closed for no reason. Staff is slow and inattentive. Since the lane was closed I went inside and patiently waited 20 minutes for an unoccupied staff member to make it to the counter. Another staff member (who I suspect was the manager) had been slowly counting bills the entire time. It was otherwise empty. On another occasion the teller was unable to correctly count my change multiple times and was impolite the entire time. This is the same person I suspect is the manager. Terrible, inaccurate service. I'm closing my account soon.

These branch managers have poor customer service and are not sympathetic to personal situations. I swear - 53 bank probably gives promotions based on how good looking they are... Even though I'm still a customer at this bank (I will switch in the near future once I get settled in) and I will never do business with this bank again. I came into this branch one day describing my financial problems to a banker hoping to get some options (in short - I needed cash to help out my mother who desperately needed it at that time). The branch manager took me to their office (I can't remember her name) and as she was giving me my limited options, I was under the impression that they really didn't give a hoot about my situation and her attitude about my situation was if they were the only ones to help me out! She was also rude to me. At the time, I thought the manager was just having a bad day but as soon as I left, another customer walked in and all of a sudden, she was happy! I didn't think I was acting inappropriate or anything. Shame too - I was hoping I'd start a relationship with this bank for all of my future financial needs (regardless if they were more expensive compared to competitors), but now, I've reconsidered and will never bank with these people again as the actions of this one branch reflects the entire company whole.