Horizon Bank in Valparaiso, IN

I walked in to speak with a representative (I was the only customer inside with 3 representatives waiting to help). I told them I just moved in to town and therefore was not a member of the bank. I added that I had family visiting. My Father in Law asked me to break his $100 bill into $20s. The representative said she would not help me since I was not a member of the bank. I was obviously upset but thanked her anyway. With a lack of friendly customer service for someone new to town without a local bank, that's a perfect way to make sure my family and I will not bank with Horizon.