U.S. Bank Branch in New Albany, IN

Nice end professional stuff

I am a neighbor to this branch. My car broke down late Sunday and I coasted into their parking lot and pushed my vehicle into a parking spot. I called the branch on Monday, explaining what had happened and expressing my intention to get my car out of their lot that same Monday. Due to a long work day and an unplanned family visit, I failed to accomplish this intention. I hurried through my work Tuesday so I could get my car out of their lot, only to find they'd already had it towed and impounded. I'm not suggesting they weren't within their rights. I'm suggesting they're lousy neighbors. But maybe they'll be understanding with your money.

This is where I do all my business. I have received exceptional service from everyone there during my transactions.They secured a loan for me when I had a couple of house related emergencies. Staff is courteous, respectful and sincerely care about each customer and their circumstance. I appreciate the personal and professional services I have received at HAVana.

This is the best bank because of it's convenient location and friendly staff. Particularly, Rosa, one of the tellers stands out to me in that she always greets me with a smile and remembers me by name even though i only come in about once every two weeks. A+ Rosa