Trying to pay my bill over the phone and the teller says you guys charging $10 to process my payment. And the only way I can pay my bill is through a external bank. There was notification about this policy!! So how do I get you guys my payment ???
Chris Miller | 2016-11-17 00:01:45
Hidden gem. I have products & services with Elements that I can't find with other banks for FIs. Will continue to use as I need more products in my life.
Jason Blosser | 2016-09-19 23:55:26
I've been on hold for 23 minutes.... Their online accounting and bill pay is just horrible. Something out of the 19th Century. There's nothing simple, straight-forward or intuitive about it. My wife can see things through her login that I can't see from mine for the same accounts. And the security measures are over the top. Each time I clear my browsing history, I have to go through all of their "let's send you a secret code via text or e-mail" that arrives sometimes an hour later or not even at all. I will give them some credit for calling me after seeing this review to apologize for being on hold so long.
HSZ33 | 2017-04-13 08:55:03
They are horrible! I was transferred 3 times for a lousy credit increase request on my credit card which at the end they said someone has to call you back! Horrible service since your merger!
Nicole S | 2017-03-21 16:12:36
Would post 0 stars if I could. This credit union use to be wonderful when it was ELFCU, since they went public and changed their name to elements, it has gone down hill. The credit union use to be for the members, now they are all about the bottom line. They took out the ATMs that accepted deposits because it cost money, this is not convenient for people on the opposite side of the site from the credit union nor for the ones that work nights. The last car loan I got was a nightmare to deal with. The person that set it up, didn't set it up correctly, never responded to emails nor phone calls. Unfortunately other co-workers have had her and warned me (my fault for not asking for who did my other current loan, she was wonderful). Everything they said about her was true, incompetent, but they continue to keep her. It is disappointing knowing how they use to be and where they are now. Time to bank somewhere else