Sallie Mae Loan Svc & Data Center in Fishers, IN

I have a private student loan through sallie mae and my federal student loans got transferred to sallie mae for them to Manage. I have had nothing but problems with these stupid people. When you call you WILL be on hold for 1-2 hours regardless of time of the day. If you want to change anything about your account (i.e. increase automatic debit amount) it practically takes an act of god to get through to these people. IF by some miracle you are able to get them to make any changes, they screw it up (i.e. changing it to the wrong amount.) basically you then ignore the problem until they randomly decrease your auto payment amount for no particular reason, then be ready to repeat the cycle of weeks of un-answered e-mails and 2 hour waits on the phone.

I would give zero stars if I could. Your customer service is the absolute worst. First, when you guys call me, you don't identify who you are before you ask for my billing address. There is no 'Hello, this is sallie mae.' Instead you say, 'Is this danielle? Verify your billing address and date of birth."I was dealing with Victoria from Fishers, Indiana and she told me that she could lower my monthly payments. She never said there was a qualification process, so I thought it was a done deal. So then she calls me on a Saturday and says that I didn't qualify to get them reduced. And then she said that I couldn't get it reduced to 3% interest. Then she said that I could pay the lowered amount (about half the loan ) with no consequences. So I asked if it would affect my credit and she said yes. What? She just said there wouldn't be any consequences. Then she kept on interrupting me and giving me attitude when I pointed out that throughout all her exchanges she has been giving me the wrong information. So I asked to be transferred to her supervisor. And he told me that I was transferred to the wrong department. That Victoria and his team aren't equipped to handle what I needed. Thanks for telling me so late btw! So he transferred me to the supposedly correct department and I was on hold for so long that I had to hang up. I then had my mom call you guys (I was too emotionally exhausted to try again) and she was told that their offices were closed at noon. This was 15 minutes after I talked to you guys! So in summary, I have loan payments for small loan amount that is the size most grads' rent. I was given incorrect information every time I talked to Victoria who then gave me attitude, was rude, and never took responsibility for her mistakes. And turns out this whole time I was talking to the wrong person. And then when my mom tried to talk to the right person, you guys lied and told her she couldn't. If anyone asks me if they should get a Sallie Mae loan, I will tell them that they shouldn't You are an evil company with the worst representatives. i have never had a good experience with your customer service.

Worst, most evil, corrupt, and pathetic corporation in the United States

Dear Students and Parents, shop around and DO NOT USE THIS LENDER! they will charge you exorbitant interest rates. Their customer service is poor as well. Also do not let your college financial assistance dept. talk you or your son or daughter into using Sallie Mae or Navient. My financial "assistance" lady at my college did not offer any other options to me when I enrolled.

I could rate 0 I would. Every month there is a new problem. I literally feel like they are trying to sabotage my life!!