Wood Dale Bank & Trust in Wood Dale, IL

This is not a bank this is mess !!!!!!!!! if they do something wrong , mistake they say that's computer not us I will not trust them with my money NO!!!!!!!!!!!

I've been at this bank, literally, since I was a child and opened-up my first bank account. Since Suburban Bank & Trust was acquired by Wintrust, it is simply and regrettably not the same. Wood Dale Bank & Trust fails to build relationships with its long-time customers; contrary to when it was Suburban Bank & Trust, the customer service is now poor (occasionally there is a person who will provide good service). They are not proactive in reaching out to their customers and helping them plan ahead; the level of communication is poor. Any professional should know that a lack of communication with their clients makes it very likely that there will be a strained relationship. My advice to the Bank's leadership is that you: (1) actually build relationships with your clients (at minimum by providing automated emails communicating the details of their accounts); (2) work with your customers and--don't charge penalty fees for every single opportunity you have (Suburban Bank & Trust would not hesitate to waive fees for their long-time customers); (3) see how you can help your customers and don't just reach out when there is a potential refinancing, mortgage, or similar type of opportunity; and (4) find ways of making a real connection with customers.