Scott Credit Union in Waterloo, IL

Absolutely ridiculous! Their customer service is horrible and the slowest in town. Sitting in the drive through on a Saturday for 20 minutes because they have 1 person working! Shouldn't they know they need more than one person on a weekend?

It's impossible to communicate with these people over the phone which makes it inconvenient to set up anything

Do not sign with this company, for the good rates they do give they end up making up for it by giving you the worst customer service. Their bill pay is beyond rediculously set up, and I've been requesting them to send information to my gap insurance for 2-3 weeks now and they have failed to send a simple fax. They are unreliable unless it comes to getting their money where they are very sufficient.

Scott Credit Union is the most IRRESPONSIBLE, UNORGANIZED, and CARELESS bank we have ever encountered. We have two vehicle loans, two checking accounts, and a savings account with Scott Credit Union and signing with them was one of the worst mistakes we've made regarding our hard earned money. The tellers and staff at Scott Credit Union in Waterloo IL are very rude and disrespectful. They are not concerned about their customers or protecting their money. MULTIPLE times they have "double dipped" into our accounts when withdrawing our vehicle payments and constantly have to correct and watch our accounts to make sure there are no errors or extra withdraws. Yesterday, we switched everything over to Midland States Bank (which by the way- Midland is by far the friendliest and most respectable bank I have ever encountered.) We will NEVER do business with Scott Credit Union again and will make sure all of our friends, family, and customers know the dangers of making an account with them.

They have a pretty good mobile and web experience. I also appreciate the fact that i earn a decent amount of income from my checking account. I would recommend the place.