OneMain Financial in South Holland, IL

Putrid customer service is one thing I will not tolerate. This is the condensed version from info sent to the Better Business Bureau: I recently was approved for a personal loan, I came in on 7/13 and got everything squared away. But, after a couple days, the loan just didn't settle too well with me; I decided to rescind the loan. Well, it was all great until I made that decision. I call the branch and tell them I've changed my mind, and I want to cancel the loan, I am within my 14 day 'grace period' so I can return the money with no questions asked. The first thing the woman asks me is "Why do I want to return the money?". I just reiterate to her that I want to return the funds and negate everything. She says I need to get either a money order or cashier's check which is stated in my contract. I'm also told that I need to return all the loan documents as well. Why should I return MY copies?! The branch has the original documentation at their site, now this is beginning to make me feel even more uneasy about my decision. So I guess I begin to frustrate the employee because, I'm then transferred to the manager, Dawn, she's on the telephone with an attitude already. I tell her I don't understand why, and if I can get a number to the corporate office to see if I can get further clarification, and maybe this disclaimer maybe on the website. She persists to tell me no. So finally, I ask what are the hours of operation, and Dawn tells me. I come into the branch today, tell them my name, and let them know that I am cancelling my loan. The employee states, "Remember, this is the one that called". Immediately after that, the office dynamic turned sour. I proceed to the employee's desk whom had originally closed my loan, and I provide her the paperwork. I also state to her that I reviewed my loan documentation, and nowhere did it state within the information that I had to return my designated copies and provide a cashier's check. I am not offered a seat, or a pleasant greeting from the employee either. So, I remain standing; however the branch manager interjects into the conversation. I state to her that I was directing my questions to the employee, and I do not understand why she is speaking to me in such a rude tone. She then states, "Well you were very rude on the phone and a bit aggressive." Mind you, the phone conversation was Wednesday, 7/15, today is Tuesday, 7/21. That is almost an entire week. What happened to customer service? She proceeds to get loud in the office, and speak to me very rudely. Dawn has her arms crossed against her chest, with her fists balled; she is breathing heavily and her tone is completely unprofessional. This is all happening while another customer is in the facility getting their loan processed. I then proceed to ask her why is she getting so upset, and why is she becoming so irate and disrespectful while another customer is present. She then asks, "So we want to go there now?" I tell her, "I have no idea where we're going; all I came to do was submit my paperwork to cancel the loan. You're the one who came out of your seat to this side of the office, I didn't ask for your help, and neither did the employee." She then proceeds to say that we both need to 'calm down'. I tell her that I am already calm, my voice rose when she began to yell at me. I guess, she did not like my response because her rude tone began to surface again, and she tells her employee to "make sure you print her a receipt so it shows we cancelled her loan, so she can just leave". So, I am FINALLY offered a seat at the employee's desk once the manager walks away. Never in my LIFE have I ever been spoken to in such a degrading fashion. I am so glad that I cancelled my loan, because if I hadn't I would have had to deal with that unpleasant attitude until the debt was cleared, talk about dodging a bullet! There was no reason for her to be irate with me, because the last I checked, I was technically still the customer until the loan cancellation process was completed to nullify the contract agreement.