Blackhawk Bank in Rockford, IL

Went to open an account here and waited three hours in the waiting area with only two people ahead of me. When someone finally came out to ask If I needed help, he told me no one told him I was there. This is after four trips to a teller to ask hoe much longer it would be. Been here a few weeks now and I regret it daily, every time I come in I get informed of a new hidden fee and have a long wait to do even simple transactions. Don't give them your money.

The ladys are too rude to slow and act like they dont speak much spanish time to time they take too long and dont help

Long waits if you have to go inside.

I've been with Blackhawk for almost 18 years. I can't imagine not having there help with my finances. Best customer service ever

When I first walked in I wasn't quite sure where to go so I sat down in the waiting room. I was there not even 30 seconds when I was greeted by a very nice lady who asked what she could do for me and directed me in the right direction. Maybe 10 seconds later I was greeted be a woman named Kari. Kari was absolutely fantastic! She got me in right away to set up an account which surprised me because I had called earlier about possible wait times. I had my 2 year old with me and Kari was very kind and patient with us, and even went through the trouble of finding coloring supplies to keep my daughter from fidgeting. Kari explained every account option available to me in great detail and I actually felt informed as to how well each option could benefit me. Over all I was very pleased with my experience with BlackHawk Bank and Kari. I noticed everyone there is kind and personable with all clients. I would recommend BlackHawk Bank to anyone.