American Portfolio Mortgage Corporation in Palatine, IL

Incompetent, non-responsive, unprofessional, excellent at stalling. Negative 5 out of 5 stars.

Jim Strachan, hands down is the most knowledgeable and hardest working mortgage person we have ever met. Incredibly helpful every step of the way. We have recommended Jim and he is always well received and gets the job done correctly as well as efficiently.

Unfortunately I am writing to express my frustration with American Portfolio Mortgage Company. I have been with them for several years. However due to the servicing change in 2011 there have been numerous significant errors in my mortgage servicing. With the new servicing company my payment was increased and then reduced, my insurance was increased by a factor of 10 and then corrected, my property tax was not paid until I contacted them and only after accruing interest, and now I am told this will affect my payment in the future but this is not something that they will assess at the current time. There are so many mortgage companies out there. Save yourself a bunch of headaches and don't use this one. The people that run this company are kind and sincere. The people they have chosen to support there customers are rude, and the system is obviously flawed. I hope I can save you from what I have to go through on almost a monthly basis in resolving the constant issues that arise.

Michael Houg was my Loan Officer. He is awesome. On top of it all and always answers his phone. Never actually met him in person but I love my house and the process was seamless as a first time homebuyer. Helpful, knowledgeable, accessible. Two Thumbs up!

Pam Kohn is the best! Very helpful. Always response very fast. Such a wonderful experience. . 5 stars!! As a first time home buyer I had a lot of questions Mrs.Kohn always emailed,text or called me back. She is really great to work with. Pick her you will be so happy.