Branch Manager, Gary Evans was EXTREMELY unprofessional and RUDE. Have been a bank customer here for over 20 years- never had an overdraft or any kind of problem. 53rd refused to deposit a SMALL (less than $200) check that was in my name and my wife's name- refund from our tax appeal. My wife was present for the deposit. Mr. Evans said it was policy- but refused to read the policy- when he finally did- and I challenged the way he interpreted the policy- he refused to send me a copy of the policy- was EXTREMELY rude to my wife and hung up the phone on her. I've been a 53rd customer for over 20 years- but not for much longer. Gary Evans unprofessional behavior was outrageously unacceptable.
Cristia Zimmerly | 2015-10-26 22:51:28
Have not been banking here long but have had many problems already
lucienne woods | 2017-02-08 21:35:03
This branch is nice, there aren't many 5th 3rd branches in Illinois so we drove an hour to get here. Linda was absolutely wonderful and was so sweet helping me with everything.