Woodforest National Bank in Jacksonville, IL

Good bank for security bad about customer service to be honest very short to the point and emotionless half the time and it comes across as rude

I'm a longtime customer. Good bank, good people, great hours on the upside. Lots of fees on the downside.

So far so great, but they could be a little more cheery and act like they like their jobs, and their life.

Wonderful GM who personally greets you. Great staff. Very attentive. Food is EXCELLENT!!

Doesn't care about their customers. Customer service is crap. Needed some cash from a large check deposit on several occasions and they've refused, insisting on holding the full amount for seven business days even though all were business checks, one even a cashier's check. Also the manager lied to me about putting a hold on the funds from a check I deposited, claiming the "home office" did it, when in fact she did it herself. She also refused to try to verify the check even after I gave her the information needed to do so. I will be closing my account as soon as all my transactions clear.