Seaway Bank and Trust Company in Chicago, IL

I love it because I trust the bank

Good bank, great people!

My wife shared a joint account at seaway with her sister who passed away in November. After her sister passed, seaway initially disabled the account without contacting my wife. Eventually, the account was closed by seaway. And, a sum of $645 dollars was refunded to the account and should have been refunded to my wife but seaway decided to do the wrong thing and keep the money despite the legal right my wife had to any funds returned to the account that she was the beneficiary of. A bank without compassion for the community it serves.

The customer service is horrible. We want to support our own but this is ridiculous!! No one answers the phone, if I come in it takes forever to get anything done. Employees don't return calls in a timely manner!

Customer service is not good. They've been recently bought actually. So I wouldn't advise anyone signing up for an account. It's hard to say if they are going to stay around .