First Federal Savings Bank of Champaign-Urbana in Champaign, IL

Let me preface this by saying that this is a review of their checking account. I cannot speak to the quality of their other financial services. I had a First Federal checking account for around 6 years. $5 a month for basic checking, exorbitant ATM fees, inconvenient locations and a HORRIFIC online interface made it a terrible experience. However, it does deserve at least one star because the people are nice (and they used to give out free cookies). I recently switched to PNC's Virtual Wallet and absolutely love it.

I've banked at PNC for years. I recently got a checking account at First Federal because of a joint account with someone who already had a mortgage account with them. I do ALL my banking online or by mobile. First Federal doesn't even offer mobile banking, and their online banking is a joke. Their "Help" link takes you to a DOCUMENT. After searching repeatedly throughout their entire site, I finally found an email address. I emailed them almost 2 weeks ago about an issue, and haven't heard back. I'm so frustrated with them. PNC is much better, and I would love to go back.

For those of you out there reading these older reviews, they are inaccurate . There is an online banking app. Search First Federal Concierge and you will see the blue and green logo on the correct app. Second, their online site is rather simple to navigate. If you can't figure out the site, maybe you should call and speak to someone. They don't have an automated answering service that leaves you talking to a computer and dialing the options you want like PNC does either. Most times, my questions can be answered by the first person to pick up the phone. It seems that only uneducated or impatient people don't take the time to figure something simple out. But that's okay, those few can take their asses to Busey and deal with their customer service.

I love First Federal. They look out for me, especially the women at the checking department.The tellers are friendly and professional, my money and accounting matters have been accurate and I will stay with First Fed as long as they will have me.

Love this bank! Great, personal service & love all the mobile banking options. I will continue to do banking business only at FFSB.