Cash Store in Centralia, IL

What is the function of this store? Do I go in and give them money to give me another amount of money? I don't understand basic human functions.

The first girl I talked to was nice and asked me to give my info for later use. So I called back and a girl named Jessica was really rude and kept cutting me off when I would try to speak...I explained that I wasn't calling to beg for money and wasn't even getting the loan now and that her coworker asked for my information incase I chose to get a loan later...instead I was treated like a low life begging for change!. She should not be aloud to talk to customers at all..not saying she should lose her job at all but keep her away from business opportunities or you will definitely lose them....