1st MidAmerica Credit Union in Bethalto, IL

We have had a long relationship with Olin Credit Union- and, for the most part, it has been very satisfactory. When the change was made to 1st MidAmerica, there were some subsequent changes as would be expected. To a certain extent, there seems to be some of the bigger institution mindset infiltrating what was once an exceptional customer service experience. As a case in point, 1st MidAmerica offers a VISA card through the credit union. When we had a dispute with unwarranted and fraudulent charges on this card, the credit union offered little in the way of help. Their contention was that everything had to be dealt with through VISA only. I understand their limitations here, but the old credit union would have offered to get on the phone and give VISA a push- after all, 1st is a customer of VISA in this case, just as I am a customer of 1st Mid. Instead, I was told they could do nothing and have a nice day. The level of concern and customer service fails to meet the levels we experienced when we first opened an account here. Will I maintain my accounts here- absolutely. But, I wish there was a manager somewhere that would work to restore true customer service in an environment where there is so little these days. Thank you.

I was unable to buy the latest Google Nexus phone with my card issues by this bank because they block *all* large purchases made from Google. *All of them*. I can't stay with a bank that I need to work around in order to make purchases. There were better ways of allowing this (for example, by allowing purchases from "GOOGLE *DEVICES", etc) but they're too out of touch to care. I've also been asking them for compatibility with online finance services like Mint for years and my requests have fallen on deaf ears. If you care about having nice, newer features in a bank then definitely look elsewhere.

Missed a skip a pay opportunity and there were NO exceptions. I get tons of mail from 1st Mid America regarding life ins I don't want and I've indicated this on several forms. Thinking skip a pay form got mixed up in all of the unwanted correspondence. Could really use a month of no car payment but they won't budge because I have automatic payment which is supposed to be a good thing. Local credit union in Springfield, IL works with customers much better. Annoyed!