Mountain America Credit Union in Pocatello, ID

Your business might not be worth a $15 fee and you may be lied to about it. My story below: My account lapsed into closed status after two months of inactivity. I have a business account and needed my money in another bank for a period. During that time I forgot there was a $15 account maintenance fee. My business mailing address was an old one and I didn't check the mail for 48 days because the location is in a different town. When I picked the mail up there were several letters from MACU. The last one gave me 45 days to fix the issue before they closed my account. I called same day and was told only a branch had authorization to waive the fees because I called on day 48. I went into the branch the next day and said I'd pay one of the fees if they would pay the other seeing as how the account didn't have any activity for one of the two months with fees. No dice, Couldn't get a $15 charge waived by branch manager. Was told it simply isn't possible once the account is in closed status. What really led to this review though, was next with me sitting in front of her, Rep calls to have a "level 5 authorization to change the balance on the account". Maybe I'm just old fashioned or perhaps it's the in thing to do now, but I don't particularly appreciate being lied to. If it is possible to do something but you don't want to or don't think it is warranted, that is one thing. Tell me you think the charges are legitimate and work with me on a solution. Don't tell me it is impossible then IN FRONT OF ME, do the very thing you say you can't do.