Washington Trust Bank in Coeur d'Alene, ID

I have banked with WashI havington Trust since I was sixteen. I tried a different bank with my husband but convinced him to change over to Washington Trust because of their level of service. They now help us with our business accounts and loans. I love that they are privately held and locally owned. You always get a personal touch when you need something and a decision based on your situation and relationship with them not just a procedure manual.

I am a small business owner, and when you are a small business owner you need a bank that is on your side. Washington Trust Bank is everything & more that I could ask for in a bank. They even sent me a congratulations card when I had substantial business achievement! I feel like I can ask them to help me with business items that a large bank would frown upon. Thank you for always taking care of the little guys, that is what makes our country go round!

Like most banks, the customer service is great, but the major thing I look for in a bank these days is online banking. Washington Trust really needs to catch up to the times. My very first purchase attempts online were denied because my account had the incorrect zip code somehow (online purchases for Netflix and Hulu, for example, match the account zip code with a debit card). I have had to reset my password over four times now, the app only worked occasionally (which I deleted), you can't deposit checks via phone like other banks, among other cool features, and every other time I try to even login online on my phone it says "user blocked" and I have to reset my password all over again. Online banking is really important to me, so I am going to have to switch banks. If online banking is important to you, my advice is skip Washington Trust.

Simply the best. Everything you want from a bank. You never have to think about it. I have used this bank ever since they opened branches in Idaho and have always found them helpful, responsive and accurate. On-line banking and bill pay are fast and convenient.Real time savers. I never have to worry about payments not being made with auto-pay and still have complete control over my funds. The staff is friendly but professional. Just today, they helped me with a wire transfer -- something I rarely need to do -- and the service could not have been better. Thank you!