Communication is pisspoor at best. Antiquated payment methods. Misinformation changes depending on which CSR contacts you. I suspect heavily that this is a ploy to charge interest. Another opportunistic organization preying on people who were trying to better themselves and pay for it themselves.
Benoit Decommish | 2014-12-10 19:53:05
Interest rates they charge are absurd and they are technologically incompetent. They do not email payoff letters so when I went to refi under another lender, I was left with a small remaining balance in which they continued to collect for 3 months without sending any notice, via mail or email. They make the process as hard as possible for anyone trying to go elsewhere. I would recommend to stay away.
Michael McBride | 2016-07-11 21:17:43
July 11, 2016 Office Location 6775 Vista Drive West Des Moines, IA 50266-9305 To whom it may concern: I applied with your company because of a lower advertised rate than I received. Mistakenly, I continued with the process. It was slow and painful. Furthermore, one of the selling points of getting this loan was no payments while in school, this was not true as I would later learn. To top off the irritation with this organization, my co-signer was called for money when I was never called or emailed or sent a letter asking for money. Please, treat others as you wish to be treated. I will encourage the world not to do business with this organization. Thank you, Michael McBride