Wells Fargo Bank in Ottumwa, IA

Helped me with my credit report

I called to have some reports sent to me regarding my mortgage loan. I was directed to Kim in mortgage. She is the most unpleasant person that I have had to deal with regarding customer service. All I needed was a couple reports sent to me, she proceeded to tell me that those reports were sent in the previous months. I explained that I apparently did not have them and would like another copy. Her tone and attitude were horrible. After telling me that she could send the reports but she needed me to call customer service instead. Every single time that I have needed anything regarding my loan, she has been very unpleasant.