Cornerstone Community Credit Union in Des Moines, IA

Everyone there is so helpful and kind at CCCU! They genuinely care about you and ask about your week and family if they know you have some. It's everything I wanted in a bank.

Very pleased with the change I made to this Credit Union! very personable and helpful. Staff will go the extra mile for their customer.

The staff is very helpful. You are always in and out very quickly. The loan process was quick and easy with great rates.

Prompt friendly services! Lower rates and no unnecessary or hidden fees. Stephanie always goes the extra mile to make sure I am satisfied.

Today was the worst experience I have ever had with them. I was behind on loans and my bank account was negative. Before all of this happened I switched my car loan to a different bank and they should have sent my title, instead I get a call today stating I need to pay everything I owe before my title can be released. Okay I get that, there is no argument there I owe and I am responsible to pay. Then my fiance gets a call saying that I need to pay her loan in full in order for MY title to be released to the new bank. Again, my title should have been released in November before I ever was late on a payment or such. I go in to pay my loans and bank account off but still trying to figure out why I had to pay my fiance loans off in order to get my stuff. I am not on her account or the loan that she as a grown person got by herself. Stephanie started clapping her hands at us being very disrespectful and basically being smart saying "we helped you guys out a lot" with this big smirk on her face. (being very passive aggressive) I lost my job due to medical issues in November so yes I am a couple of months late but to treat us like total crap because of this is not fair or it is not professional. It got to the point that I started yelling and yes I called her out her name. (two wrongs don't make a right) but I have the whole conversation recorded and to hold my title because of my fiance is not right. I have contacted the bbb and this will go up to the highest. I have banked with them for 1 1/2 years and dawn has always been rude and then today was just the icing on the cake. I can not believe that they would treat their members this way or anyone in general whether I owe you money or not. trying to argue over money that is being paid to you but you are worried about somebody else's account. Stephanie was totally unacceptable and I will be taking my recording to everyone I can. This is not okay. Run while you have the chance.