U.S. Bank Branch in Cedar Rapids, IA

Spoke with Dawn in regards to small savings accounts that we set up for me and our children. I explained to her that we needed to have copies of these statements and that we had not received a statement since 06/2014. She stated that there was nothing showing in her system that we did not receive our statements or any problems that would have prevented us from getting our statements. I was advised that another statement had been cut 12/23/2014. Today is 12/30/2015 I told her that I had not received these statements either. Dawn then proceeded to tell me that there is nothing in the system that shows I should not be getting mail therefore if I needed a paper copy of all (4) savings accounts statements I would be charged $6.00/statement. REALLY ???? Now I understand this is only $24.00 however it’s the principal. I am telling you I am not receiving them. Why should I have to pay anything for something that I am supposed to be getting just because there is nothing in your system saying I didn’t get it? Last I checked if there is a glitch that is messing things up they don’t create memos and a ticket or something would need to be created to further research the issue. I then advised that since I had not received these statements I had switched to online statements last Friday hoping this would correct the problem and that I would have access to my online archive of statements. I found that I did not for these accounts and was told that it would take one cycle for it to switch. Wait, WHAT???? I was advised that the savings accounts were quarterly and they had just printed on 12/23/2014. I made the switch online on 12/26/2014 it will take one cycle so I won’t be getting my statements for this account (if there is an issue with mailing that apparently isn’t an issue in their system) until 06/2015. What a headache. Always great doing business with a person who calls you a liar without using the words. Thanks Dawn. Hope I get my statements.

Coolest bank

The late fees for transfering from saving to checking over the phone, only 6x can you do it or a 15$ charge with every transfer.

Spoke with the "Manager" Andy O'Neil today who made it very clear he is not in the business for good customer service. I had called earlier today to discuss some ridiculous charges ($15 for transferring $ from my savings account to my checking account) 6 times over the last month. I was told by the banker they would have to discuss the matter with a manager and call me back because this was a federal charge. I waited, and waited for the phone call, which I did not receive. I call back and Andy answered and immediately informed me he would not be reimbursing me for any of the charges as they make it "very clear" when you open your account with them that these charges will occur. I find that funny considering when I came to USBank to open an account, I did so because I was sick of getting ridiculous charges from the bank I was at prior. When I asked to speak with his manager, he rudely informed me that he doesn't report to anyone and that the charges would not be reversed. I have never had any types of charges incurred or reversed in the past. I sadly have lost a lot of faith in USBank. I am hoping that faith can be restored, but at this point, Andy O'Neil has reminded me how hard it is to find people with customer service skills these days. Happy Holidays to you too, Andy.