RIA Federal Credit Union in Bettendorf, IA

Beautiful, clean, new facility next door to the old building. Prompt service, helpful employees.

I've had my account with this CU for almost 20 years. I feel so stupid that I have stayed with this institution for so long. Their service center is absolutely helpless. I travel out of country quite often and their debit cards are absolutely worthless when traveling. When you call the service center, they can't do a single thing for you. They are not helpful and rude. Just called them to tell them that I was going to be on international travel and they tell me they will note it, but it doesn't mean my card won't be blocked. The last three times I have traveled out of country, my card was locked and worthless. When you call their service desk, they say they can't do anything until you come in. I have to fly back to the USA to fix their mistake. This credit union works good if you never travel anywhere. And I pray, you never have to call their "Lack of Service Center." They obviously have more members than they need. Maybe they need one less.