Hawaii Central Federal Credit Union in Honolulu, HI

I've been a customer for a over 20 years now. Staff is always friendly and courteous. Not a huge bank with the 1-800 service numbers to call and all the prompts, just local numbers with local service. Fast, friendly, and on Hawaii time. Rates and services competitive, just the bank for me.

Phone Etiquette is very poor. Especially from someone who answers the phone by saying "hello" multiple of times instead of starting with an introduction with EACH call being picked up. Employees, New/Old need to be retrained on how to better handle situations and services better instead of transferring calls to different employees. Some employees esp. "Melissa" needs to learn what the member is asking for and how she could be of service instead of cutting the member off by transferring it to someone else. That is VERY irritating. Ever since Queens merged with Hawaii Central, things have been going downhill. I thought things would have been better especially more shared branching locations but it is ALWAYS hard to get the help and service that you deserve. Isabella is the branch Manager she made the situation a smooth sail especially the way she speaks and handles situations, they're very LUCKY to have her. Other than that, when I do go out mid morning to get a bite to eat or online shopping MOST times my card gets declined because their servers are always UPDATING... which is really ridiculous. All these problems NEED to be fixed.

Automotive phone line is sucks.every time I acess my acct .by phone is not working.always going back to the main menu. Irritating.

Absolutely the best loan rates in Hawaii. Also super fast process during the new account opening and getting the loan. It took less than an hour from the moment I walked in until I had the loan check and the new account , with online loan application done an hour before that. I highly recommend HCFCU! Very friendly staff as well!

Been a customer since 1979, needed to update accounts, Genie was very wonderful, did all the paperwork, was fast and efficient. I was done with my banking within 30 minutes. Continue to be loyal customer.