BB&T Bank in Statesboro, GA

Absolutely TERRIBLE! I needed to get $20 from the ATM. After inserting my card, pressing withdrawal, $20, it says function not available at this time, so I go to the drive-thru and explain the situation to the teller, I give her my license and debit card....she tells me I gave to come inside, she can not give me cash from my account at the drive-thru....total crap! I am already running late, so I go inside only to find 8 people standing in line with ONE teller working. The lady in front of me went inside as I was pulling in to go to the ATM. I stand there for a minute, the lady the teller is helping is looking on the lady's phone.....WHY?!? Now I am at GeoVista, I should have came here in the first place, something told me to. That is absolutely terrible service. It's not even lunch time, wht do you only have one teller working? And if you know you only have one teller inside WHY can't you give me cash at the drive-thru? Or fix your ATM!! Seriously do not know ONE bank that will not give you cash from your account at the drive-thru. People are usually in a hurry when they go to a bank, they don't need to wait. Get it together.