Wells Fargo Bank in Wesley Chapel, FL

Greetings Everyone! As a consultant and dedicated professional who visits companies daily for both business and personal reasons I always feel compelled to leave a review when receiving good or bad service. I do not have an account with Wells Fargo but I receive checks drawn to their bank under my company. With that said, in August 2012 I visited this facility to cash one of these checks but was told by a teller and the manager that I could not cash it because I needed a personal/business account with them and the check had to have my name on it. Okay, I get that! However, I advised my client of this (the client that does millions of dollars of business with Wells Fargo), so this month the company wrote my commission check out to my company and myself. I thought this was great; however, I went back to this location to try and cash the check again but was denied “very rudely I might add” the ability to cash the check and they gave me the exact same story. Okay again… that’s fine, as I have an online account plus Amscott who (after setting up a business account there too) gladly cashed my check. Long story short, I was giving Wells Fargo an opportunity to win my business and my checking accounts but they have failed miserably to provide any type of customer service or try to accommodate my request. Wow, in this day and age of retaining clients, I am completely surprised at how little this company or its employees care about their customers or in my case potential customer. I would not recommend anyone deal with this branch (perhaps the company on a whole) since my experiences have been nothing but frustrating to say the least. Needless to say, keep up the bad service Wells Fargo and we just might see your company being bought up in the near future. Anyone who would like to contact me, please feel free to do so; otherwise, customer beware!

Inconvenient. The staff is rude and clearly do not know what they're doing. I rather drive an extra 10 mins to the wiregrass location to avoid this non sense

Love this branch ..... thanks to Phil and Carol !!! God Bless them BOTH !!! They BOTH were ON TOP OF MY ISSUE ... I had a couple fees that were charged to my account due to a computer error, they BOTH were SO COURTEOUS AND FAST !!! It's customer service like that , that puts a smile on my face and keeps me a happy customer !!! Thank you Phil and Carol

The staff is not helpful.

Wish I had read Ms. Poindexter's review BEFORE wasting my time visiting this branch!!! I knew I should have gone to the Zephyrhills branch, those ladies are Awesome!!!! Fast, efficient and friendly!!! It's like you're visiting a friend, not banking!!!! Maybe they should give this branch a seminar on proper teller etiquette!!!