CountryPlace Mortgage in St. Augustine, FL

I would like to thank Ed Dunn and all the folks at Country Place Mortgage for all their help during my home-buying experience. The process was simple. If I encountered any problems, or had questions, they were addressed quickly and with accuracy. Many thank-you's!!

One Star because it won't let me select Zero. Please do not use these people. Mr. Anderson is a terrible person. He told me it would be about 45 days to close on my house, it took them 85 days. They are full of excuses for their piss poor efforts. Everything they did took at minimum twice the time it should have taken. Mr Anderson doesn't answer emails and when he does you can tell that he didn't actually read the email you sent, he skimmed it for key words and responded with a generic answer that got me nowhere. Once I had to email him 3 times in a row with the same question because he would not answer it. Probably because he had no idea what was actually going on with the loan because he didn't care. His response had nothing to do with the questions I asked. I had to extend my closing date 3 or 4 times because they couldn't get their paperwork together. I was constantly asking if there was anything I could do to speed things up and every time I was told "no" and it "would be done soon" and then I wouldn't hear from anyone for weeks. Mr Anderson told me directly over the phone "I didn't even want I take this loan but my manager made me". This was one of his excuses for things taking so long. "I'm busy" he would say. "I've got over 200 loans on my desk" was another of his excuses. HIRE SOME PEOPLE TO DO THE WORK!! I spoke with his manager and he was full of excuses also. Backing up Mr Anderson's poor performance. My Realtor was blown away by their behavior. He said he'd never seen such incompetence and just could not understand why they took so long to do EVERYTHING. My pre closing statement from Mr Anderson was off by more than $5000 at one point and wasn't corrected until about a week before we closed. Countryplace had to pay some of my closing because their numbers were incorrect. Awful, awful, indifferent, uncaring people. Unless this is your very last option, do not even call them. Please.